1. DermaWave® Guarantee – 90-Day Satisfaction Promise
   We proudly offer a 90-day satisfaction guarantee to all customers who purchased their DermaWave® device directly through our official UK website. This extended guarantee is valid only if the device is used correctly and consistently, as detailed in the official user manual.

2. Guarantee Conditions
   To qualify for the satisfaction guarantee and be eligible for a refund, the customer must:

• Use the DermaWave® device daily for 10 minutes, as specified in the instructions.

• Follow all usage guidelines included in the manual, using the device properly and consistently to allow results to take effect.

• Provide video proof clearly showing correct and continuous use of the device over a minimum 30-day period.

3. How to Request a Return or Refund
   If, after proper daily use over 90 days, the customer is not satisfied with the results, they may request a full refund — but only after submitting proof via video. Required video evidence includes:

• Daily video entries showing the device being used correctly, as per the manual.

• Footage of the product in use on targeted areas (wrinkles, fine lines, pigmentation, sagging, etc.) over time.

4. How to Submit the Videos
   All video proof must be sent to our official UK support channels:

📲 WhatsApp: +44 7874 404655
📧 Email: [email protected]

Each video should clearly show the product in use, and include visible date/time stamps or evidence of daily consistency.

If video evidence is not submitted, we regret that the refund request cannot be processed.

5. Important Reminder – Consistent Use is Key
   DermaWave® delivers visible results only when used correctly and consistently. A lack of results may occur if the device is used irregularly or incorrectly. Daily use, as outlined in the manual, is essential for achieving real improvement in wrinkles, fine lines, sagging, and overall skin appearance.

6. Exclusions
   This return and refund policy does not apply in the following cases:

• The product was not used according to the instructions.

• The device was not used daily.

• Required videos were not provided as proof of proper use.

7. Money-Back Guarantee
   Once your videos are received and reviewed, and all instructions were clearly followed without the expected results, we will issue a full refund for the product, in line with our satisfaction policy.

8. Final Notes
   To take advantage of our 90-day satisfaction guarantee, all usage instructions must be followed exactly as described. We are confident that with proper use, DermaWave® will provide a transformative skincare experience.

If you have any questions, our UK-based support team is here to help!