At DermaWave Pro, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a 90-day money-back guarantee. Please read our refund and returns policy carefully to understand how to request a refund or return.

1. Refund Eligibility

You can request a refund within 90 days of receiving your order if:

✔ The item is in its original, unused condition and packaging.
✔ The product is faulty or defective upon arrival.
✔ You received the wrong item.

Note: Items that have been used, damaged by the customer, or returned without original packaging may not be eligible for a full refund.

2. How to Request a Return

To initiate a return, please follow these steps:

1️⃣ Contact us at [email protected] with your order number and reason for the return.
2️⃣ We will provide you with a return address and instructions.
3️⃣ Send the item back within 14 days of receiving our return confirmation.

Important:

• Customers are responsible for return shipping costs unless the item is faulty.
• We recommend using a tracked shipping service to ensure your return is received.

3. Refund Process

Once we receive and inspect your returned item, we will notify you via email regarding the approval or rejection of your refund.

✔ Approved refunds will be processed within 5-10 business days, and funds will be credited to your original payment method.
✔ If your refund is delayed, please check with your bank or payment provider before contacting us.

4. Exchanges

We only replace items if they are defective or damaged upon arrival. If you need an exchange, please email us at [email protected] with a photo of the issue.

5. Non-Refundable Items

The following items are not eligible for a refund:

❌ Items returned after 90 days.
❌ Used or damaged items (unless faulty on arrival).
❌ Gift cards or promotional items.
❌ Clearance or sale items.

6. Late or Missing Refunds

If you haven’t received your refund yet:

✔ Check your bank account – Sometimes, it takes a few days for the refund to reflect.
✔ Contact your payment provider – Some payment processors take longer to process refunds.
✔ If you’ve done all of this and still haven’t received your refund, email us at [email protected].

7. Cancellations

Orders can only be cancelled before they are dispatched. Once an order has been shipped, it must go through the standard return process.

If you need to cancel an order, contact us immediately at [email protected].

8. Contact Information

If you have any questions about our refund and returns policy, please contact us:

📧 Email: [email protected]
📍 Website: https://dermawavepro.uk/

Why This Version Works for UK Customers?

✔ Compliant with UK Consumer Rights (customers have the right to return faulty items within 90 days).
✔ Clear and professional language (avoiding legal jargon but still protective).
✔ Covers all key concerns (refund eligibility, return process, exchanges, and cancellations).